Justlikenew
User Interface, User Experience, Application Development
India’s largest and most trusted smartphone & tablet service network
https://justlikenew.in/JustLikeNew allows users the flexibility to repair their smartphones and tablets either at the convenience of staying at home or going to the nearest store of JLN network.
Our primary challenge to solve the repair problem
Breaking down of various repair journeys
- Users can select to get their devices repaired either online by selecting a slot for device pick-up or they can visit the nearest store.
- Users can select the nearest store from the list of stores in the JLN network
- Users on selection of Online repair can select the brand and model, the problem of the device, self diagnostic in case the user is not sure of the problem, giving the address for an online pickup.
- The challenge to retain confidential data of devices and their passcode/security pattern was achieved through an online system.
SKETCHES OF THE BASIC USER FLOWS TO FIND THE PRIMARY SOLUTION
Optional Login
To place an order, a login is not required as a first step.
Select Device and Problem
Users must select the Brand and then the model, post which they can add the problems they want fixed, to the cart, among the pre-existing list.
Customer Details
User information is collected for contact purpose.
Payment Details
For the availed services, the payment process is carried forward.
Order Placed
Upon successful payment, the order is placed and can therefore be tracked by the user.
CREATING FINALIZED HIGH RES WIREFRAMES TO REALIZE THE ACTUAL FLOW & BEHAVIOUR
Self Diagnostic Step
There’s a step by step guide to self diagnose the device upon selecting the problem the user is facing first hand. This allows users to select the actual problem and add it to the cart for repair.
Step to provide user’s device security credentials through the platform
In order to provide security to our user’s private information, there was a step introduced in the system for users to enter their security pattern or passcode, if there’s any, for it to be only shared with the required user who will be handling repair of this particular device.
Track your repair process and delivery updates
After successful booking of an order, the users can login using their email id used for booking an order and track the order status along with the logs of all their orders.
It was one of the aggregator type products we have built. The complex user journeys with a comprehensive information provided and yet keeping the UI clean was achieved after rigorous iterations during the wireframing stages. Once we got satisfied with the first version of the effective user journeys, we headed towards the engineering of the product.