A mobile app & ERP Dashboard called Saajha Connect helps to connect to parents via calls. The motto is to guide parents as per their core mission. The mobile app was built for Saajha agents to connect to parents through the app & fill out surveys based on the call. The ERP dashboard provided detailed analytics, details about the surveys filled, call insights, form data insights & so on. All of these with data protection & privacy as a priority.
We start by asking “Why”. This helps in understanding the intent & final goal of the project. We asked this question the team of Saajha who handles the on-ground operations. This led us to gain clarity on what’s needed. These interview answers helped us to articulate the feature requirement documentation well.
The super admin dashboard was designed and developed to showcase the data graphically and statistically highlighting the important metrics for the product.
Integrating Exotel - a cloud telephony service that allowed agents to dial from a virtual number. The call recordings were automatically stored and made available for the super admin to review in the dashboard.
Built a module that helped operations for the team. The task module was built custom for Saajha that helped them assign tasks to agents, view status, and assign them to different states. This overall task status visibility in the admin dashboard and agent dashboard gave absolute transparency on progress.
Saajha mobile app - Hybrid mobile application that was designed & developed was tailor-made for the agent’s needs to achieve the goal of building a strong parental community & constant interactions. The design prototyping phase involved agent interviews and their feedback to ensure the end goal is met without any assumptions.
Saajha web app - Web application with a deep insightful dashboard that visualizes the frequency, time, and number of interactions with parents across the state. Individual project’s data sliced & diced into statistics & visual graphs to obtain a meaningful overview.
"We are able to see tremendous response on student registrations and there have not been any significant on-field issues in operating the platform so far. Really glad to see the applications going seamlessly. Thanks to Think201."
Managing Director - Oprimes